Legal & Policy

bee99 Terms and Conditions

These terms govern your use of bee99. Please read them carefully before registering or placing any bets. By using bee99, you agree to everything set out below.

Last updated: 1 January 2025

What You Need to Know at a Glance

These cards summarise the most important parts of the bee99 Terms and Conditions. The full terms follow below — please read those too.

You Must Be 18 or Older

bee99 is strictly for adults. You must be at least 18 years old to register and play. bee99 reserves the right to request age verification documents at any time and will suspend accounts where age cannot be confirmed.

One Account Per Player

Each player is permitted one bee99 account only. Duplicate accounts will be closed and any balances forfeited. If you have lost access to your account, contact support — do not create a new one.

Bonuses Have Wagering Requirements

All bee99 bonuses and promotions are subject to wagering requirements before withdrawal. The specific requirements are stated in each promotion's terms. Attempting to abuse bonus offers will result in account suspension.

Withdrawals via bKash and Nagad

Withdrawals are processed to the same bKash or Nagad account used for the deposit. bee99 does not send funds to third-party accounts. Most withdrawals are completed within 15 minutes during normal operating hours.

Responsible Gaming Tools Available

bee99 provides deposit limits, session time reminders, and self-exclusion options. Players who believe they may have a gambling problem are encouraged to use these tools or contact support for assistance.

Fraud and Abuse Will Be Actioned

Any attempt to defraud bee99 — including collusion, use of automated tools, or exploitation of technical errors — will result in immediate account closure and forfeiture of all balances without appeal.

1 Acceptance of Terms

By accessing or using the bee99 platform — whether through the website at bee99.io or through the bee99 mobile application — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and bee99.

If you do not agree with any part of these terms, you must not use the bee99 platform. Continued use of bee99 after any update to these terms constitutes acceptance of the revised version.

Important: These terms apply to all bee99 services including games, sports events , promotions, and customer support interactions.

2 Eligibility

To register and use bee99, you must meet all of the following requirements:

  • You are at least 18 years of age.
  • You are accessing bee99 from a jurisdiction where online gaming is not prohibited.
  • You are not acting on behalf of another person.
  • You have not previously been excluded or banned from bee99.
  • You are not a current employee, contractor, or close family member of a bee99 employee.

bee99 reserves the right to request identity verification documents at any point. If you cannot provide satisfactory verification, bee99 may suspend or permanently close your account. Any winnings generated during an unverified period may be withheld pending review.

Age Restriction: bee99 takes underage gambling seriously. Any account found to belong to a person under 18 will be closed immediately and all funds returned to the payment source.

3 Account Registration

Each player may hold only one bee99 account. Registering multiple accounts — whether under the same name, the same device, or the same payment method — is strictly prohibited. bee99 uses automated systems to detect duplicate accounts and will close them without notice.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact number linked to your bKash or Nagad account. Providing false information is a breach of these terms and may result in permanent account closure and forfeiture of balances.

You are responsible for keeping your login credentials secure. bee99 will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your permission, contact bee99 support immediately.

bee99 accounts are personal and non-transferable. You may not sell, transfer, or allow another person to use your account under any circumstances.

4 Deposits and Payments

bee99 accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. bee99 does not accept deposits from third-party accounts or anonymous payment sources.

Minimum and maximum deposit limits apply and are displayed at the time of transaction. These limits may vary depending on your account verification status and payment method.

  • Deposits are credited to your bee99 account instantly in most cases.
  • If a deposit does not appear within 15 minutes, contact support with your transaction reference number.
  • bee99 does not charge fees on deposits, but your mobile banking provider may apply their own charges.
  • Deposits made in error cannot always be reversed — contact support as quickly as possible if this occurs.

bee99 reserves the right to refuse or reverse any deposit that it reasonably suspects is connected to fraudulent activity, money laundering, or a breach of these terms.

5 Withdrawals

Withdrawal requests are processed to the same bKash or Nagad account used for your most recent deposit. bee99 does not send funds to accounts belonging to third parties under any circumstances.

Before a withdrawal can be processed, your account must be fully verified. This means bee99 must have confirmed your identity, age, and payment method. Unverified accounts may have withdrawals held until verification is complete.

  • Standard withdrawal processing time is under 15 minutes during normal operating hours.
  • Withdrawals requested during peak periods or system maintenance may take longer.
  • Minimum withdrawal amounts apply and are shown at the time of request.
  • bee99 may request additional documentation before processing large withdrawals.
  • Withdrawals of bonus-derived funds are subject to the wagering requirements of the relevant promotion.
Note: If your withdrawal is delayed beyond the stated timeframe, please contact bee99 support with your withdrawal reference number. Do not submit duplicate withdrawal requests.

6 Bonuses and Promotions

bee99 offers bonuses and promotions to eligible players from time to time. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit thresholds, and expiry dates. These specific terms are published alongside each promotion and form part of these overall Terms and Conditions.

General rules that apply to all bee99 bonuses:

  • Bonuses are available to one account per household, device, and IP address.
  • Bonus funds must be wagered the required number of times before any withdrawal can be made.
  • bee99 reserves the right to withdraw a bonus offer at any time before it has been claimed.
  • If bee99 determines that a bonus has been claimed in bad faith or through abuse, the bonus and any associated winnings will be voided.
  • Bonus funds and real money funds are tracked separately in your account balance.
Bonus Abuse: Creating multiple accounts to claim the same bonus, using VPNs to bypass regional restrictions, or coordinating with other players to exploit promotions are all considered bonus abuse and will result in permanent account closure.

7 Gameplay Rules

All games available on bee99 — including slots, fishing games, sports events, and live games — are governed by their individual game rules, which are accessible within each game. In the event of a conflict between individual game rules and these Terms and Conditions, these Terms and Conditions take precedence.

bee99 uses certified Random Number Generator (RNG) technology for all applicable games. RTP figures published on the platform are independently verified. bee99 does not manipulate game outcomes.

In the event of a technical malfunction during a game round, the round will be voided and any stake returned to the player's account. bee99 is not liable for losses resulting from interrupted internet connections on the player's side.

  • Bets placed and confirmed cannot be cancelled.
  • Minimum and maximum bet limits apply per game and are displayed within the game interface.
  • bee99 reserves the right to void bets placed on events affected by obvious pricing errors.

8 Prohibited Conduct

The following actions are strictly prohibited on bee99 and will result in immediate account suspension, permanent closure, and forfeiture of all balances:

  • Using automated software, bots, or scripts to interact with the platform.
  • Colluding with other players to gain an unfair advantage.
  • Exploiting software bugs or technical errors for financial gain — any winnings obtained this way will be voided.
  • Using bee99 for money laundering or any other illegal financial activity.
  • Providing false identity information during registration or verification.
  • Accessing bee99 using a VPN or proxy to circumvent geographic restrictions.
  • Threatening, harassing, or abusing bee99 staff or other players.
  • Attempting to reverse-engineer or copy any part of the bee99 platform.

bee99 cooperates fully with law enforcement authorities and will provide account information and transaction records when required by a valid legal request.

9 Responsible Gaming

bee99 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you feel that your gaming is becoming a problem, bee99 strongly encourages you to use these tools. You can access responsible gaming settings from your account dashboard or by contacting support directly.

Self-exclusion requests are processed within 24 hours. Once a self-exclusion is active, bee99 will make reasonable efforts to prevent you from accessing your account for the duration of the exclusion period. Self-exclusion cannot be reversed before the chosen period expires.

For more information on bee99's responsible gaming policies and available tools, please visit the Responsible Gaming page.

10 Privacy and Data

bee99 collects and processes personal data in accordance with its Privacy Policy. By registering on bee99, you consent to the collection and use of your data as described in that policy.

bee99 will never sell your personal data to third parties for marketing purposes. Data is shared only where required for payment processing, identity verification, fraud prevention, or legal compliance.

For full details on how bee99 handles your data, please read the Privacy Policy.

11 Limitation of Liability

bee99 provides its platform on an "as is" basis. While bee99 makes every effort to ensure the platform is available and functioning correctly at all times, it cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, bee99 is not liable for:

  • Loss of funds resulting from a player's own error, including incorrect payment details.
  • Losses resulting from internet connectivity issues on the player's side.
  • Indirect, consequential, or incidental losses of any kind.
  • Losses arising from a player's failure to comply with these terms.

Nothing in these terms limits bee99's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

12 Account Termination

You may close your bee99 account at any time by contacting support. Any real money balance remaining at the time of closure will be returned to your registered payment account, provided all verification requirements have been met and no outstanding wagering requirements apply.

bee99 reserves the right to suspend or permanently close any account at its discretion, including where:

  • A breach of these Terms and Conditions has occurred or is suspected.
  • Fraudulent or illegal activity is detected or suspected.
  • An account has been inactive for an extended period.
  • Regulatory or legal obligations require it.

Where an account is closed due to a breach of these terms, bee99 reserves the right to withhold any balance pending investigation. bee99 will communicate the reason for closure where it is legally permitted to do so.

13 Changes to Terms

bee99 may update these Terms and Conditions at any time. When material changes are made, bee99 will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

Continued use of bee99 after the effective date of any update constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should close your account before the changes take effect.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the bee99 support team. Support is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly within your bee99 account dashboard.

bee99 aims to respond to all queries within 24 hours. For urgent payment issues, live chat is the fastest way to get a resolution.

For responsible gaming support, visit the Responsible Gaming page. For information on how your data is used, visit the Privacy Policy page.

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Now that you know the rules, join over 500,000 players in Bangladesh who trust bee99 for fast payments, fair games, and real support.