Data & Privacy

bee99 Privacy Policy

Your privacy is not an afterthought at bee99. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.

Last updated: 1 January 2025

How bee99 Protects Your Privacy

Six principles that shape how bee99 handles every piece of data you share with us.

End-to-End Encryption

All data transmitted between your device and bee99 is encrypted using TLS. Your login credentials, payment details, and personal information are never sent in plain text — ever.

We Never Sell Your Data

bee99 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account, process payments, and keep the platform secure.

Minimal Data Collection

bee99 only collects the data it actually needs. We don't ask for information that isn't relevant to running your account or processing your transactions. Less data collected means less risk for you.

Local Payment Privacy

Your bKash and Nagad account details are used solely for processing deposits and withdrawals. bee99 does not store full mobile banking credentials and does not share payment data with any party outside of the transaction process.

You Control Your Data

bee99 gives you the right to access, correct, and request deletion of your personal data. You can exercise these rights at any time by contacting support — no complicated processes, no unnecessary delays.

Compliance-First Approach

bee99 operates under a valid gaming licence and complies with applicable data protection regulations. Our data practices are reviewed regularly to ensure they remain current and compliant.

1 Overview

This Privacy Policy explains how bee99 ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the bee99 platform at bee99.io. It applies to all services offered by bee99, including the website, mobile application, games, sports events, and customer support channels.

bee99 is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. By registering on bee99, you acknowledge that you have read and understood this Privacy Policy.

Quick summary: bee99 collects your registration details, payment information, and gameplay activity to operate your account and keep the platform safe. We do not sell your data. You can request access to or deletion of your data at any time.

2 Data We Collect

bee99 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third parties involved in payment processing or identity verification.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form
Payment Data bKash / Nagad account number, transaction references Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Games played, bets placed, session duration, login times Automatically during gameplay
Communications Data Support chat logs, email correspondence When you contact bee99 support

bee99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulatory obligation.

3 How We Use Your Data

bee99 uses your personal data for the following purposes:

  • Account management: To create, maintain, and secure your bee99 account.
  • Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket.
  • Identity verification: To confirm your age and identity as required by our licensing obligations.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the platform.
  • Customer support: To respond to your queries, complaints, and requests.
  • Platform improvement: To analyse usage patterns and improve the bee99 experience.
  • Responsible gaming: To monitor gameplay patterns and identify players who may need support.
  • Legal compliance: To meet our obligations under applicable laws and regulations.
  • Promotional communications: To send you relevant offers and updates, where you have consented to receive them.

bee99 does not use your data for automated decision-making that produces legal or similarly significant effects without human review.

5 Data Sharing

bee99 does not sell your personal data. We share data only in the following limited circumstances:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
  • Identity verification providers: Third-party KYC services may receive your identity documents to complete verification checks.
  • IT and hosting providers: Service providers who host and maintain the bee99 platform under strict data processing agreements.
  • Regulatory and law enforcement authorities: Where required by a valid legal request or regulatory obligation.
  • Fraud prevention agencies: Where bee99 reasonably suspects fraudulent or illegal activity.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. bee99 does not permit third parties to use your data for their own marketing purposes.

No cross-border transfers: bee99 does not routinely transfer your personal data outside of the jurisdiction in which it is collected. Where any transfer is necessary, appropriate safeguards are applied.

6 Cookies

bee99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit bee99.io.

The types of cookies bee99 uses:

  • Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use bee99.
  • Functional cookies: Remember your preferences such as language settings and login status.
  • Analytics cookies: Help bee99 understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the bee99 platform.

7 Data Retention

bee99 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods are as follows:

  • Account and identity data: Retained for the duration of your account plus a minimum of 5 years after closure, as required by anti-money laundering regulations.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction.
  • Support communications: Retained for 2 years from the date of the interaction.
  • Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, bee99 securely deletes or anonymises it so that it can no longer be linked to you.

8 Your Rights

As a bee99 player, you have the following rights over your personal data. To exercise any of these rights, contact bee99 support at [email protected].

Right to Access

Request a copy of the personal data bee99 holds about you.

Right to Rectification

Ask bee99 to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where there is no legal reason to retain it.

Right to Restriction

Ask bee99 to limit how your data is used in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

bee99 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be notified if this is the case. bee99 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

9 Security

bee99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

  • All data in transit is encrypted using TLS 1.2 or higher.
  • Sensitive data at rest is encrypted using industry-standard encryption.
  • Access to personal data within bee99 is restricted to staff who need it to perform their role.
  • bee99 systems are monitored continuously for suspicious activity.
  • Regular security assessments are conducted on the platform and its infrastructure.

Despite these measures, no system is completely immune to security risks. If you suspect your bee99 account has been compromised, contact support immediately and change your password.

Your role in security: Keep your login credentials private. bee99 will never ask for your password via email, chat, or phone. If you receive such a request, do not respond and report it to support.

10 Minors

bee99 does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. If bee99 discovers that a minor has registered an account, the account will be closed immediately and all associated data deleted, except where retention is required by law.

If you believe a minor has registered on bee99, please contact support at [email protected] so we can investigate and take appropriate action.

11 Policy Changes

bee99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, we will notify registered players via email or an in-platform notification.

The updated policy will be published on this page with a revised effective date. Continued use of bee99 after the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the bee99 team:

  • Email: [email protected]
  • Live Chat: Available within your bee99 account dashboard, 24 hours a day, 7 days a week.

bee99 aims to respond to all privacy-related queries within 5 business days. For data rights requests, the response period is up to 30 days as described in Section 8.

For information on how bee99 handles responsible gaming data, visit the Responsible Gaming page. For the full rules governing your account, see the Terms and Conditions.

Play with Confidence on bee99

Your data is protected, your payments are secure, and your privacy is respected. Join hundreds of thousands of players across Bangladesh who trust bee99.